Lotus365 is committed to protecting the privacy and personal data of every user. This Privacy Policy explains what information we collect, why we collect it, how we store and protect it, who we share it with, and what rights you have regarding your data.
By creating an account and using the Lotus365 platform, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.
Information We Collect
We collect the following categories of information when you register for and use the Lotus365 platform.
Account information includes the details provided during registration: your preferred username, your WhatsApp phone number, and any additional contact information you choose to supply. If account verification is requested at a later stage, this may include your full name and identification documents.
Financial information includes details related to your deposits and withdrawals: transaction amounts, dates, payment methods used (such as UPI, Google Pay, PhonePe, Paytm, IMPS, NEFT, or net banking), and payout destination details (bank account numbers or UPI addresses). We do not store UPI PINs, bank passwords, or card CVV numbers at any point.
Usage information includes data generated by your activity on the platform: betting history, market selections, login timestamps, device type, operating system, browser type, IP address, and session duration. This data helps us maintain platform security and improve the user experience.
Communication records include the content of WhatsApp conversations with our support team when you contact us for assistance. These records are retained for quality assurance and dispute resolution purposes.
How We Use Your Information
The information we collect is used for the following purposes.
Providing our services — to create and manage your account, process deposits and withdrawals, execute bets, settle markets, and deliver the full range of platform features.
Security and fraud prevention — to monitor accounts for suspicious activity, detect unauthorised access attempts, prevent fraudulent transactions, and enforce platform rules. Automated systems analyse transaction patterns and login behaviour to identify potential threats.
Customer support — to verify your identity when you contact support, investigate and resolve reported issues, and maintain records of interactions for quality and training purposes.
Legal compliance — to meet regulatory requirements, respond to lawful requests from authorities, and enforce our terms of service.
Platform improvement — to analyse aggregate usage patterns, identify technical issues, and improve platform performance, features, and user experience. This analysis uses anonymised and aggregated data wherever possible.
We do not use your personal information for unsolicited marketing to third parties. We do not sell, rent, or trade your data to external organisations for their own marketing purposes.
Data Storage and Security
Your personal and financial data is stored on secure servers protected by multiple layers of security.
All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. This is the same encryption standard employed by major financial institutions.
Financial information is stored in encrypted, segregated databases with restricted access. Support agents cannot view your full bank account details or payment credentials during conversations.
Automated fraud detection systems monitor transaction and login activity continuously. Anomalies trigger additional verification steps before sensitive actions are processed.
Access to personal data within the organisation is limited to authorised personnel who require it to perform their specific roles. All staff with data access are bound by confidentiality obligations.
Despite these measures, no system connected to the internet can guarantee absolute security. We take every reasonable precaution to protect your data, but we cannot eliminate all risk. You are responsible for keeping your login credentials confidential and for maintaining the security of the devices you use to access the platform.
Third-Party Sharing
We share your personal information with third parties only in the following limited circumstances.
Payment processors receive the financial data necessary to process your deposits and withdrawals. These processors operate under their own privacy policies and are regulated by the appropriate financial authorities, including the Reserve Bank of India for UPI-related transactions.
Legal authorities may receive data when we are required to comply with a valid legal request, court order, or regulatory directive.
Service providers who assist with platform operations — such as hosting, security monitoring, and analytics — may have access to certain data. These providers are contractually obligated to use the data solely for the services they perform on our behalf and to maintain appropriate security standards.
We do not share your personal data with advertisers, data brokers, or any third party for their own independent use.
Cookies and Tracking
The Lotus365 platform uses cookies and similar technologies to maintain your login session, remember your preferences, and collect anonymised usage data for platform improvement.
Session cookies are essential for the platform to function. They keep you logged in as you navigate between pages and expire when you close your browser or when your session times out.
Preference cookies remember settings such as your language choice and display preferences. These improve your experience by reducing the need to reconfigure settings on each visit.
Analytics cookies collect anonymised data about how the platform is used — which pages are visited, how long sessions last, and where users encounter errors. This data is used in aggregate to identify improvements. No individual user is identified through analytics data.
You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent the platform from functioning correctly.
Your Rights
You have the following rights regarding your personal data held by Lotus365.
Access — You can request a copy of the personal data we hold about you. Contact the support team on WhatsApp to submit an access request.
Correction — If any of your personal information is inaccurate or incomplete, you can request a correction. Account details such as your registered name and phone number can be updated through support.
Deletion — You can request the deletion of your account and associated personal data. Certain records may be retained where required by law or for legitimate business purposes such as fraud prevention and dispute resolution.
Restriction — You can request that we limit the processing of your data in certain circumstances, for example if you are disputing the accuracy of the information we hold.
Withdrawal of consent — Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, contact the support team through the official WhatsApp channel. We will respond to your request within a reasonable timeframe.
Data Retention
We retain your personal data for as long as your account is active and for a reasonable period afterwards to fulfil legal obligations, resolve disputes, and enforce our agreements.
Transaction records and betting history are retained for a minimum period as required by applicable regulations. If you request account deletion, we will remove your personal data except where retention is legally required.
Anonymised and aggregated data that cannot identify you individually may be retained indefinitely for analytical and platform improvement purposes.
Children’s Privacy
Lotus365 is strictly an eighteen-and-over platform. We do not knowingly collect personal information from anyone under the age of eighteen. If we become aware that a minor has created an account, we will terminate it immediately and delete all associated data.
If you believe a minor has gained access to the platform, please notify our support team so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When significant changes are made, we will notify users through the platform or via the WhatsApp support channel.
The date of the most recent update is displayed at the top of this page. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, contact the Lotus365 support team through the official WhatsApp channel. Privacy-related enquiries are handled with confidentiality and prioritised appropriately.
